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Thank them for helping you out with this.
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Troubles with the browser itself A lot of times, a wonky behavior will be from the browser itself: A rogue extension, something hung in the cache, who knows. That should fix it.
Traceroutes can be scary for a customer. Sorry about that charge!
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We wanted to make sure the experience is flx best it can be for the vast majority of our customers, so supporting them would have held us back. Good response Hi John!
But do know that we read each and every one of them. Should I send it again?
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Extensions in the way With as many browser extensions as there are out there, sometimes one of them will get in the way of your app. Good response Hi Christopher!
Cancelling contadt Customers will inevitably forget to cancel their before their next billing cycle starts. Example request Hello Support! Chase Clemons Customer Support 8.
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Include it in any future correspondence you might send. This will help our programmers see what might be the problem.
Good response Hi Bob! It may take a few minutes to complete the trace. Definitely strange! Linking over to a support you have listing the different ways works best here Good response Hi Jane!
And have an awesome Wednesday! Liven up the ending! I was prompted to upgrade my browser from Internet Explorer 8 to 9.
Can you perform a trace route to your to see if you can reach the servers via your Internet network connection? Thanks for checking out my app! contach
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The last paragraph comes across as formal again. Are comtact running into any network issues? In fact, we loved the idea so much we began working on it a short time ago. Can you cancel it for me?
Chase Clemons Customer Support 7. It looks like all the colors, backgrounds, and fonts have been stripped out.
Supporting only certain browsers As browsers keep getting better and better, your team will start dropping support for older ones. Make sure to include clear instructions on how they do this in their own browser. If xontact battery wears down, we offer out-of-warranty battery service for a fee. Thanks for using our app!
Is there any way around those compatible browsers? Chase Clemons Customer Support 3.
Use it! Do you have it?
Find it, fix it - service request mobile app
Example request Hi! Instead of having the customer worry about ticket slet them know they can just reply to that to update their ticket. I'm sorry about those formatting troubles! The only thing I did this morning was update an extension I use. What I can offer is a way to stay on top of your s without them being on top of you — a way to answer more support tickets faster and easier. myy
Can you try disabling it and let me know if it works again after that? Be as honest as you can with them so they can decide if they need to move to another app. Notes: Explain why you only support specific browsers. Just never use it. Feature requests that you are working on Since you know your team is working on this, let the customer know.
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Chase Clemons Customer Support 4. Please reply to this with any future questions. Strive to make it as painless as possible.